Delivery & Rider Matching Policy

Last updated: October 8, 2025

• 1. Delivery Address
• 2. Distance & Delivery Cost
• 3. Rider Selection Process
• 4. If No Rider Is Available
• 5. Location Errors & Corrections
• 6. Contact & Support

1. Delivery Address

• Customers must enter a complete and accurate delivery address.
• Location detection uses GPS to auto-fill coordinates (latitude and longitude), helping find nearby riders.
• Tip: Enable location on your device for faster matching.
• Address input is required to continue with the order.

2. Distance & Delivery Cost

• Once the address is entered, the system calculates the distance between your location and each merchant.
• Delivery fees are estimated based on distance and traffic conditions.
• Costs may vary per item or vendor depending on location.
• You’ll see a breakdown of costs before confirming your order.

3. Rider Selection Process

• The system automatically matches you with a nearby available rider for prompt delivery.
• Rider selection considers:
  • Distance to your location
  • Current rider availability
  • Traffic and weather conditions
• Rider details are displayed before dispatch where applicable.

4. If No Rider Is Available

• If no rider is available, a notification will appear.
• You can click "Recommend a Rider" to request manual assignment.
• You can also press “Try Again” to refresh and check for newly available riders.
• We aim to assign someone within 5–15 minutes in such cases.

5. Location Errors & Corrections

• If location detection fails, a red error message will appear.
• You can manually type your address or check if your GPS/location permission is enabled.
• If issues persist, contact support for assistance.

6. Contact & Support

• Email: support@juakalihardwaresupplies.co.ke
• Phone: +254 745 442 825 (Mon–Sun, 9 AM – 6 PM EAT)
• Address: Ladhies Road, Kamukunji, Nairobi, Kenya