Terms & Conditions

Last updated: October 8, 2025

Please read these Terms and Conditions carefully before using our platform or purchasing any products.

Interpretation and Definitions

Definitions

• Company refers to JuaKali Hardware Supplies, located at Ladhies Road, Kamukunji, Nairobi, Kenya.
• Service refers to our website and all online ordering and hardware supply services.
• You refers to any individual or entity accessing or using the Service.
• Products include all hardware, tools, equipment, and supplies available for sale or rental.
• Terms means these Terms and Conditions, which govern your use of the Service.

Acknowledgment

By accessing or using our Service, You agree to be bound by these Terms. If You do not agree, do not use our Service. You also confirm that you are over 18 years of age.

User Obligations

• Provide accurate personal and delivery information.
• Use products only as intended; improper use may void warranties and returns.
• Comply with all applicable laws and regulations.

Purchase and Payment Terms

• All product orders are subject to availability.
• Prices are as displayed on the website and may change without prior notice.
• Payments must be completed before delivery unless otherwise agreed.

Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

Limitation of Liability

The Company shall not be liable for indirect, incidental, or consequential damages arising from use of the Service or products purchased, except as required by law. Maximum liability is limited to the purchase amount of the product.

Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be resolved under Kenyan jurisdiction.

Changes to Terms

We may update these Terms at any time. Material changes will be communicated via our website. Continued use of the Service after changes constitutes acceptance.

Contact Us

If you have questions about these Terms, contact us at:

• Email: support@juakalihardwaresupplies.co.ke
• Phone: +254 745 442 825
• Address: Ladhies Road, Kamukunji, Nairobi, Kenya