Privacy Policy
Last updated: October 8, 2025
This Privacy Policy outlines our policies and procedures regarding the collection, use, and protection of your information when you use our services or purchase products from JuaKali Hardware Supplies. It also informs you of your privacy rights under applicable law.
We collect and use your personal information solely to provide, maintain, and improve our products and services. By using our services, you consent to this Privacy Policy.
Interpretation and Definitions
Interpretation
Capitalized words in this policy have the specific meanings set out below. The definitions apply whether terms appear in singular or plural.
Definitions
- Account: A registered account to access JuaKali Hardware Supplies services or purchase products.
- Personal Data: Any information that identifies or can be used to identify you.
- Service: Refers to the products, online services, or other offerings provided by JuaKali Hardware Supplies.
- We/Us/Our: JuaKali Hardware Supplies, operating from Kamukunji, Nairobi, Kenya.
- You/User: Any individual or entity using our services or accessing our website.
Information We Collect
- Contact information (name, email, phone number)
- Payment information (M-Pesa, card, or bank account details)
- Order history and product preferences
- Device and usage data for website or app interactions
How We Use Your Information
- To process orders and payments
- To communicate important updates regarding orders or services
- To improve our products, services, and website
- To comply with legal obligations
Sharing Your Information
We do not sell your personal data. Information may be shared with trusted service providers for payment processing, delivery, or legal compliance purposes.
Security of Your Data
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us at support@juakalihardwaresupplies.co.ke.
Contact Us
- Email: support@juakalihardwaresupplies.co.ke
- Phone: +254 745 442 825
- Address: Ladhies Road, Kamukunji, Nairobi, Kenya