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Payment Policy

Home > Payment Policy

Last updated: October 8, 2025

1. Payment Options

  • Pay on Delivery (POD): Cash, M-Pesa, or Card upon delivery of hardware or equipment.
  • Advance Payment: Full online payment via M-Pesa, Card, or Bank Transfer before dispatch.

2. Payment Terms

  • High-value equipment or bulk hardware orders require a 50% deposit in advance.
  • Pay on Delivery orders must be paid upon delivery confirmation.
  • Products will not be released without the required payment.

3. Product-Specific Payment Terms

  • Custom-built machinery or industrial equipment requires full payment before production.
  • Standard items can be paid on delivery or in advance.
  • Orders with delivery at night (after 6:00 PM) must be paid in full before dispatch.

4. Payment Window & Delays

  • Payment should be completed within 15 minutes of delivery arrival.
  • If delayed, the delivery team will return the items and the order may be canceled.
  • Re-delivery requires an extra fee and full advance payment.

5. Fees

  • Delivery Fee: Calculated based on distance and order size.
  • Service Fee: Covers order processing, packaging, taxes, customer support, and platform maintenance.

6. Refunds & Cancellations

  • Canceled orders may be refunded, minus delivery and service fees.
  • Refunds are processed within 7–14 business days via M-Pesa or Bank Transfer.
  • Perishable or customized items are non-refundable unless defective.

7. Disputes & Chargebacks

8. Force Majeure

JuaKali Hardware Supplies is not liable for delays or cancellations due to events beyond control (e.g., natural disasters, strikes, network outages).

9. Contact Us

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